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Returns policy

Return and Refund Policy – The Happy Mutt Company

The consumer must notify The Happy Mutt Company in writing within 7 days of receiving the product and return the product to us. 
When returning any product, please ensure that:

  1. it is returned in its original condition, and
  2. it is returned with the original packaging to the following address:

The Happy Mutt Company

1016 Watervoor Drive

Heritage Hill

Centurion

0157

The cost of returning the product to The Happy Mutt Company is for the consumer’s account, however at our discretion, we may offer to reimburse the return transportation costs. This is assessed on a case-by-case basis by us at The Happy Mutt Company.

Please note:
  • Please allow 14 – 30 days for your return to be inspected and for us to create your credit voucher / arrange your refund. In some cases, a handling fee of up to 15% will be levied against the order value.
  • Should a product be faulty / damaged on delivery, we will organise with the manufacturer / supplier to assess the product. We are restricted to the supplier’s guarantees and warranties. Should they find the product to be in 100% condition, and the fault be attributed to incorrect usage, we will not be able to offer a credit voucher or exchange the product.
  • For products found to be non-faulty, the cost of returning the product to us / the relevant supplier, as well as the return to you, will be charged for or not credited – whichever is applicable in each case.
  • Should the product have already been used, photos of the damaged product should be emailed through to wecare@thehappymutt.co.za

    Please include the following information:
    1. Your name
    2. Where the product was purchased
    3. The date the product was purchased
    4. Product batch number found on the outside packaging
    5. A brief description of the defect / issue
  • We will, in turn, share these with our manufacturer / supplier to assess as to whether it is a manufacturing defect or due to incorrect use. We are restricted to the supplier’s decision in this regard. If it is a manufacturing defect, we will be able to provide an exchange or credit voucher.
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